Player Support
Issues in Sanctuary? Our scribes are here to help.
Submit Ticket
Report bugs, account issues, or toxic behavior.
Direct Contact
For donation issues or permanent ban appeals.
support@zethrone.comFrequently Asked Questions
Q: I cannot connect to the server, what should I do?
Ensure the 'Realm Status' is online. If so, verify you are launching the game from our official Launcher and not Battle.net.
Q: I donated but haven't received my coins?
Donations are automatic but can take up to 15 minutes. If it takes longer, open a ticket with your transaction ID.
Q: Is it legal to play here?
Yes, it is an educational private server. However, you must own an original copy of the game to download client assets.
Q: I was banned, can I appeal?
Bans for using bots or hacks are permanent and unappealable. For other cases, contact via email.